Parts Alliance Group has selected Vodafone to implement a new Avaya phone system across the business. The objective of the new system is to make operations more efficient, while equally making day-to-day tasks easier for our employees. By moving all our phones to one single supplier, it’s never been simpler for colleagues to contact each other and customers, which can now be done by phone, email or instant messaging.
The Avaya system was chosen with the future in mind. Avaya is a recognized innovator and foremost global provider of unified communication solutions amongst professional call centres. Vodafone is a leading force in design, installation and support of UK and European contact centre solutions with the highest accreditations from Avaya.
This investment into our communication infrastructure brings versatility allowing expansion of the system’s capacity as our business grows. With the new system we have approximately 750 extensions handling an average of 120 concurrent calls, but if necessary we can easily add over 10 times the number of users and deliver 2,000 concurrent calls. Avaya’s continual system development affords opportunities to add new functionality as our business needs evolve.
With over 300 branches and multiple head office locations, a unified system throughout Parts Alliance Group is paramount and will improve the efficiency of the group’s communications.
We’ve currently invested over £500,000 in the new system which has been rolled out over 70 sites and will continue to be implemented across further locations. Not only will the system improve our communications, but it represents significant savings in the ongoing costs of calls and maintenance over the previous unconnected setup.
This is a testament to how Parts Alliance Group is committed to continuous improvement through the use of technology to advance our customer service levels and stay ahead of the competition.